Free on the way out.
Taken back, no questions asked.
With no minimum order, in the 27 countries of the European Union. Nothing is in the small print: it is all written on this page.
- EU
- Free delivery
From the first euro, with detailed tracking through to delivery.
- 24 h
- Dispatch
Once the suitcase is in stock, it is dispatched within twenty-four working hours, then three to five working days on the road.
- 14 days
- No-questions-asked returns
No reason to give. Prepaid label, dropped off at a parcel shop.
- 2 years
- Warranty
Shell, wheels, handle, lock: parts and labour included.
DestinationTime · Cost
- European Union · 27 countries3 to 5 working daysFree
Delivery covers the twenty-seven countries of the European Union. Duties and taxes included: nothing is added on arrival. For France, metropolitan France only: the overseas departments and territories are not served. Nor do we deliver to the Canary Islands, Ceuta, Melilla, the Åland Islands, Heligoland, Büsingen am Hochrhein, Livigno, Campione d'Italia or Mount Athos, which are outside the European Union VAT area.
Returning, in three moves
Tell us
A message to contact@northbon.com, or two clicks from your account.
Drop off the parcel
A prepaid label is sent to you. The parcel is dropped off at the parcel shop of your choice.
Refund
Within five working days of receipt, to the original payment method.
Legal guarantee
Two years, parts and labour.
- One-piece shellCrack, deformation, delamination
- Wheels and glidesSeizing, premature wear
- Telescopic handlePlay, seizing, moisture
- TSA lockMechanism, dials, padlock
Repairs covered, carriage at our expense.
Pre-orders Before dispatch, cancellation is complete and refunded within five days. First batch expected in November – December.