Terms of sale
The rules that govern an order placed on northbon.com. They apply to sales concluded with a consumer.
The French version of this page prevails.
01Seller
The products presented on northbon.com are sold by:
Northbon SASU 173 rue de Courcelles, 75017 Paris contact@northbon.com
Contact: contact@northbon.com. Reply within 24 working hours, Monday to Friday.
02Purpose
These general terms and conditions govern the sales concluded on northbon.com between Northbon and any customer. Placing an order entails their full and unreserved acceptance.
They are available on the site at all times. Northbon may amend them; the version applicable to an order is the one in force on the day that order is placed.
03Prices
Prices are shown in euros and the amount displayed is the final amount. Northbon falls under the French value added tax exemption for small businesses, article 293 B of the general tax code: no VAT is charged, and invoices carry none.
The amount shown in the bag is the final amount: delivery, which is free, is included in it and no charge is added. Orders are delivered to the twenty-seven countries of the European Union, where no customs duty and no import tax is due.
Northbon may change its prices at any time; the applicable price is the one displayed at the time of the order. Any discounts apply on the terms shown in the bag.
04Ordering and payment
The order is recorded once the payment is validated, then confirmed by e-mail. That e-mail sets out the products, the amount paid and the delivery address.
Payments are handled by Mollie B.V., a payment services provider authorised in the Netherlands. Methods accepted:
- Bank card (Visa, Mastercard, American Express)
- Apple Pay and Google Pay
- Klarna, payment in three instalments, interest-free
No bank card data passes through northbon.com or is kept there. The amount is debited immediately, including for an item delivered on an announced date: the payment reserves the item.
05Delivery
Delivery is free, tracked, to the twenty-seven countries of the European Union, and to those countries only. For France, metropolitan France only: the overseas departments and territories are not served. Nor do we deliver to the Canary Islands, Ceuta, Melilla, the Åland Islands, Heligoland, Büsingen am Hochrhein, Livigno, Campione d'Italia or Mount Athos, which are outside the European Union VAT area. An item in stock is dispatched within twenty-four working hours.
- European Union, twenty-seven countries
- 3 to 5 working days
These times run from dispatch and are indicative. The risk of loss or damage passes at the moment you physically take possession of the parcel, in accordance with article L216-4 of the code de la consommation (French Consumer Code).
Delivery is made to the address you give at checkout. It is free and tracked, and you receive the tracking number by e-mail as soon as the parcel is dispatched.
A damaged, incomplete or undelivered parcel must be reported to contact@northbon.com: a solution is provided at no cost to you.
06Right of withdrawal
You have fourteen days from receipt of the product to withdraw, without having to give a reason and without penalty, in accordance with article L221-18 of the code de la consommation.
Notify your decision by an unambiguous statement sent to contact@northbon.com, or from your customer area. You then have fourteen days to return the product.
The return is free: a prepaid label is sent to you, and the parcel is dropped off at the parcel shop of your choice. The product must be returned complete, with its accessories.
The refund is in full, including standard delivery costs, to the original payment method. The law allows fourteen days from the recovery of the product, or from proof of its dispatch; in practice, it is made within five working days of the parcel being received.
You may be held liable for any depreciation of the product resulting from handling other than that necessary to establish its nature, its characteristics and its proper functioning.
Model withdrawal form, optional:
For the attention of Northbon, contact@northbon.com: I hereby give notice of my withdrawal from the contract for the sale of the goods below. Order no. … · Received on … · Name: … · Address: … · Date: …
07Guarantees
All products benefit from the legal guarantee of conformity, articles L217-3 et seq. of the code de la consommation, for two years from the delivery of the goods. A lack of conformity that appears within that period is presumed to have existed on the day of delivery.
They also benefit from the guarantee against latent defects, articles 1641 et seq. of the code civil (French Civil Code), which allows the sale to be rescinded or the price to be reduced.
These legal guarantees are exercised free of charge. To invoke them, write to contact@northbon.com stating your order number and the nature of the defect.
The information on the availability of the spare parts essential to the use of the product, required by article L111-4 of the code de la consommation, and the repairs available are brought together on the dedicated page.
08Announced delivery date
Some models are sold before they arrive in stock, with the delivery date shown on the product page. The payment is debited immediately: it reserves the item from the batch announced. The window given, November – December 2026, is provisional.
Such an order can be cancelled free of charge, at any time before it is dispatched, simply by asking at contact@northbon.com. The refund is then in full.
If the announced date were not met, you may, after a formal notice that has remained without effect, terminate the order and obtain a full refund of the sums paid, in accordance with article L216-2 of the code de la consommation.
09Governing law and mediation
These terms are governed by French law. The mandatory consumer protection provisions of your country of residence in the European Union remain applicable.
The processing of your personal data forms part of the information owed to you before the order. It is described on the dedicated page.
If a difficulty arises, send your complaint to contact@northbon.com first. Failing a solution, you may use a consumer mediator free of charge, article L612-1 of the code de la consommation.
This remedy does not deprive the consumer of the right to bring the matter before the competent court.