Frequently asked
questions

You reserve a suitcase from the limited batch arriving in November – December. Your place is held in your name, and the reservation can be cancelled at any time.

Yes, at any time and with no reason to give, right up to dispatch. The refund is in full and reaches you within five working days.

The first batch is expected in November – December. Pre-orders leave first, within 24 working hours of the stock arriving, before general sale opens.

The arrival is limited, and the gauge shown on each product page tells you what is left in the size and the colour you have chosen. Once the gauge reaches zero, you have to wait for the next batch.

In the twenty-seven countries of the European Union, with tracking. For France, metropolitan France only: the overseas departments and territories are not served. Nor do we deliver to the Canary Islands, Ceuta, Melilla, the Åland Islands, Heligoland, Büsingen am Hochrhein, Livigno, Campione d'Italia or Mount Athos, which are outside the European Union VAT area. Delivery is free, with no minimum order.

Three to five working days after dispatch, anywhere in the European Union. The tracking is detailed.

Yes, right up to dispatch: home address, office or hotel, anywhere in the European Union. Send us a message and we'll change it for you.

You have fourteen days from receipt to send it back to us, with no reason to give. The return is free: a prepaid label is sent to you, and the parcel is dropped off at a parcel shop.

Two years on the shell, the wheels, the telescopic handle and the lock: any manufacturing or material defect is covered, parts and labour included.

Send us two photographs: we have your suitcase repaired. Outside the warranty, a quote is sent to you before any work is done, and carriage remains at our expense.

Cabine 56 cm for three to five nights, Check-in 65 cm for one to two weeks, Trunk 74 cm beyond that. Our comparison table puts them side by side at real scale.

It measures 56 × 32.5 × 28 cm. Cabin allowances vary from one airline to the next, in height as well as in width and depth: compare all three measurements with your airline's before you leave, especially with the low-cost airlines.

No. The two USB ports connect to your own external battery, removable in a few seconds for the flights where that is required. On the Cabine and the Check-in, the ports are on top and it sits in the front pocket. The Trunk has no front pocket: its two ports are on the side, and the battery connects to the built-in cable, inside the suitcase.

The suitcase itself holds no battery. If you have put your own power bank in it, take it out and keep it on you: lithium batteries are banned from the hold by every airline. On the Cabine and the Check-in, the front pocket opens from the outside, suitcase closed, and it takes ten seconds at the check-in desk. On the Trunk, the battery sits inside: take it out before you close the suitcase.

Metallic silver and snow white, in all three sizes.

Visa, Mastercard, American Express, Apple Pay, Google Pay and Klarna.

The price you see is the price you pay: no VAT is added, and there is nothing to pay on delivery. Northbon is under the French VAT exemption for small businesses (article 293 B of the tax code), so its invoices carry no VAT.